Our Products

Whether you need to uncover insights, track trends, or classify your text data to automate business processes, Luminoso’s AI solutions have you covered.

Luminoso Daylight

You can't address the needs of your customers or employees if you can't find them in your data.

Use Luminoso Daylight to automatically surface key topics, track trends over time, and identify the conversations that matter.

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Luminoso Compass

Automate your contact center processes by using Compass to classify, label, predict, and act on your streaming text data. 

By automatically classifying and routing customer feedback in real-time, your support team can focus on the most critical issues.

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Benefits

Illuminating your data with artificial intelligence

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Multiple sources

Whether it’s open-ended survey responses, contact center transcripts, web chats, product reviews, or news articles, Luminoso can analyze text data from any source.

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Multilingual

Luminoso’s software natively analyzes and understands cultural connotations in 15 languages: English, Chinese, Korean, Arabic, Spanish, French, German, Italian, Swedish, Portuguese, Japanese, Dutch, Russian, Indonesian, and Polish.

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Adaptable

Language is dynamic, but keyword dictionaries and ontologies aren’t. Luminoso uses AI and machine learning instead of static keywords to rapidly analyze data.

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Unsupervised

Luminoso learns new concepts the same way that humans do - without human supervision or intervention to adjust to changes in data.

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Ease of use

Luminoso’s software is intuitive and easy to use, making it more efficient than ever to analyze unstructured data and uncover key insights.

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Time-to-insights

Your time should be spent finding insights, not preparing data or fiddling with keyword lists. Luminoso’s AI-based solutions drastically reduce setup time, enabling you to spend more time sharing and thinking critically about results.

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Deep sentiment

Emotion is more nuanced than positive, negative, or neutral. Luminoso enables you to dive into specific emotions like disappointment, frustration, and excitement.

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Scalability

Other solutions require massive amounts of data to work. Whether you have 500 survey responses or 500 million support tickets, Luminoso can process it rapidly and accurately.

Schedule a demo today to discover what Luminoso can bring to light in your data.

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